nextogel Platform Privacy Notice

This page describes what we collect when you use nextogel and how we keep that data protected. We operate an online gaming and sportsbook platform serving users across supported jurisdictions. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or participate in slot games, live casino, sportsbook, or esports markets, we collect personal information. Our privacy policy outlines what we collect, how we use it, who has access to it, and what rights you have over your data.

We at nextogel take data protection seriously. Your account information, payment details, and gaming history are encrypted and stored securely. We do not sell your personal data to third parties. We share information only with payment processors, compliance teams, and support staff who need access to serve your account. This notice applies to all nextogel users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions.

If you have questions about how we handle your data, or if you wish to request access to, correct, or delete your personal information, contact our support team during business hours. We respond to privacy requests within 10 business days.

What Data We Collect on nextogel

We collect information in several categories when you use nextogel. First, we collect account registration data: your full legal name, email address, phone number, date of birth, and government-issued identity document (such as a national ID or passport). This information is required to verify your identity and comply with anti-money-laundering regulations.

Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, e-wallet, we record the payment method, transaction amount, date, and status. We do not store full payment card numbers or bank account numbers — payment processors handle that data directly.

Third, we collect gaming activity data. We record which games you access, how long you play, your wagers, and outcomes. This data helps us detect fraud, resolve disputes, and understand platform usage patterns. We also collect device information: your IP address, browser type, operating system, and device identifier. This helps us secure your account and prevent unauthorized access.

How We Use Your Data

We use your personal data for several purposes. First, we use it to operate your account — verifying your identity, processing deposits and withdrawals, and managing your balance. Second, we use it for compliance and fraud prevention. We screen accounts against sanctions lists, monitor for suspicious activity, and report to relevant authorities where required by law. Third, we use it to provide customer support — responding to your inquiries, resolving disputes, and assisting with account recovery.

We also use your data to improve nextogel. We analyze gaming patterns to understand which games are popular, which payment methods users prefer, and where our platform can be optimized. This analysis is performed on aggregated, anonymized data — we do not use individual player data for marketing without your consent. We may send you service notifications (account alerts, withdrawal confirmations, support responses) via email or SMS. These are transactional messages, not marketing campaigns.

Third-Party Access and Data Processors

We share your data with third parties only when necessary to operate nextogel. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information to process transactions. These processors are bound by confidentiality agreements and use your data only to complete payments.

We also work with compliance and identity-verification vendors. These vendors receive your name, ID document, and proof of address to verify your identity. They do not use your data for any other purpose. Our hosting provider stores our servers and databases. Your data may be stored on servers located outside Indonesia — we ensure these servers meet international security standards.

We do not share your gaming history, account balance, or personal information with marketing partners, data brokers, or advertisers. If we are required to disclose your data by law — for example, a court order or regulatory investigation — we will notify you unless legally prohibited from doing so.

nextogel protects your personal data through encryption, access controls, and strict third-party agreements. Your privacy is a core commitment.

Your Rights and Data Retention

You have the right to access your personal data. Contact our support team to request a copy of all information we hold about you. We will provide this within 10 business days. You also have the right to correct inaccurate data — if your name, email, or phone number is wrong, we will update it upon request. You have the right to request deletion of your data, subject to legal and compliance requirements. If you close your account, we retain your data for a period required by anti-money-laundering law, then delete it securely.

We retain account registration data for as long as your account is active, plus a retention period for compliance purposes. Payment transaction records are retained for a minimum of 5 years to comply with financial regulations. Gaming activity logs are retained for 2 years to support dispute resolution and fraud investigation. If you request account deletion, we will remove your data after the compliance retention period expires.

Cookies and Tracking

nextogel uses cookies to maintain your login session and remember your preferences. These are essential cookies — without them, you would need to log in every time you visit. We do not use tracking cookies for advertising or analytics beyond platform optimization. If you disable cookies in your browser, you may not be able to access your nextogel account.

Contact and Privacy Requests

If you have questions about our privacy policy, wish to exercise your rights, or believe your data has been misused, contact our support team. We respond to privacy inquiries within 10 business days. Our team operates in English and Indonesian during standard business hours. We take all privacy concerns seriously and will investigate any complaint thoroughly. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.